At Glocal BPO, we are a trusted leader in Outsourced Business Solutions with over 15 years of experience transforming businesses. We use AI and smart technology to manage everything from customer support to back-office operations. we make sure everything runs smoothly while keeping things compliant. Our focus is on building strong partnerships that boost productivity and help businesses save on costs. Let us take care of the details while you concentrate on Growing Your Business.
We prioritize providing exceptional Customer Service (CS) solutions. Our highly skilled agents are trained to deliver outstanding support...
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With over two decades of experience in debt process outsourcing, GLOCAL BPO has set a standard of excellence in managing financial...
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GLOCAL BPO is committed to enhancing the efficiency of your lending operations, offering potential cost reductions of up to 50%...
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GLOCAL BPO's recruitment service assists clients in finding the right candidates from a massive talent pool, significantly...
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At GLOCAL BPO, our values are built on integrity, innovation, and client success. We believe in delivering
excellence with every service, helping businesses grow through trust, transparency, and dedication.
Excellence isn't just a goal; it's our way of life. We're passionate about going above and beyond in everything we do. By constantly improving our services and embracing new ideas, we ensure you receive outstanding results that truly make a difference.
At GLOCAL BPO, integrity is our foundation. We believe in being honest and transparent in every interaction, building trust with our clients and partners. You can count on us to always do the right thing, no matter the challenge.
We don't just aim for good; we work for perfection. Our Zero-Defect Compliance approach means we leave no room for error. By following quality standards, we ensure that everything we deliver is of the highest quality, making sure you get the best every time.
Your success is our priority. Our dedicated customer support team is always here for you, ready to listen and help with whatever you need. We treat every question and concern with care because we believe that exceptional service is key to a strong partnership.
At GLOCAL BPO, technology is pivotal to our operations, ensuring efficiency and compliance across all services.
Advanced monitoring systems to safeguard against data breaches and uphold regulatory standards.
Real-time conversion to American accents enhances communication effectiveness.
AI engine monitors 100% of calls, providing actionable feedback.
Integrated technology optimizes efficiency in services.
GLOCAL BPO prioritizes security and compliance with a comprehensive approach.
US-based data telephony platform for regulatory compliance
Site-to-site VPNs for secure communication and data encryption
Firewalls to block unauthorized access
Secure VPN tunnel with user authentication and authorization
Regular testing of security measures
Biometric access control
CCTV surveillance
Prohibition of cell phones on the production floor
ISO 27001:2013
PCI:DSS version 4.0
Restrictions on external media and internet access
Together, we achieve more. With leadership that listens, encourages, and inspires, we create an environment where everyone can grow, contribute, and succeed.
Experienced Entrepreneur with 20+ years of P&L responsibility in sales, service, and professional services organizations. Currently leading Head Field, and other line of businesses along with Glocal BPO.
She is an accomplished leader with a specialization in driving growth and operational excellence across diverse business units, one of which is Glocal BPO. With a focus on strategic planning, process optimization, and innovation, she ensures financial performance and client satisfaction.
With over 11 years of expertise in Operations, Learning & Development, and HR, Rohit excels in driving efficiency and enhancing customer experience. His proficiency in Six Sigma and PMP-certified strategies ensures exceptional organizational growth and client success at Glocal BPO.
Expert in driving business growth through innovative strategies and client-focused solutions. Bharti has 8+ years of experience in building strong client relationships, leading successful sales initiatives, and delivering exceptional value across international markets.
Don't just take our word for it. See what our clients have to say about our exceptional services.
Partnering with Glocal BPO has been transformative for our business. Their customer service outsourcing team seamlessly incorporated our operations, improving response times and customer satisfaction. Thanks to Glocal BPO, we've seen a 30% increase in repeat customers. Their professionalism and efficiency are unmatched!
Glocal BPO helped us streamline our administrative tasks, allowing our medical staff to focus on patient care. Their back-office support team is dedicated and detail-oriented, which has led to a significant reduction in paperwork errors. We are truly impressed with their commitment to excellence.
We were struggling to handle customer queries as we scaled, but Glocal BPO's tech support team stepped in and saved the day! Their quick onboarding process and specialized agents helped reduce our customer wait times by 50%. It's been a game-changer for us!
The expertise that Glocal BPO brings in data entry and processing has significantly improved our workflow. They have a knack for handling sensitive financial data with precision and confidentiality, which is critical in our industry. We couldn't have asked for a better partner.
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